Virtual Assistance Using AIML

Virtual Assistance is the AI system that you can interact with on your mobile device. It can help you do a variety of tasks including scheduling appointments, tracking your health goals, and answering questions about anything.

The client wanted to enhance the FAQ section as well as the human customer support agents. Not only was the cost of operation on the higher side, but the customer experience was also nothing to be proud of. The client was in expansion mode and wanted a long-term scalable solution.

We implemented an AI-powered chatbot that would act as a virtual assistant, using open-source as well as 3rd party APIs. The bot was able to detect the context of the customer’s problem and their current mood using sentimental analysis in ML. The customers were getting FAQ links if the issue was simple, otherwise, they were seamlessly connected to the human agent at the right time.