Major US Multi-store Retailer Ensures Frictionless CX For The Differently-Abled With Trigent’s Accessibility Assurance

The client partnered with us to ensure that its web application features are comprehensively tested and comply with the standards recommended by Section 508 and the WCAG 2.0. our domain experts with special skills and knowledge about accessibility testing tools and frameworks created a special suite of use cases and developed a strategic plan for implementing accessibility assurance.

With an intention of growing its business, the client desired to expand its market/audience reach. A large segment of their audience were seniors with visual and motor impairments. The CX needed to ensure a meaningful experience for these users as well. This required implementing several technological enhancements to their existing web application such as screen readers, speech recognition software, screen magnification software, to name a few. The client desired to upgrade and launch its next-gen web application to drive inclusion for the 59.6% differently-abled to shop online with a frictionless UX (user experience) for this segment. In addition to the typical Quality Assurance processes, the client needed to ensure specific measures to uncover bugs and design flaws that may lead to poor user experience (UX) for differently-abled users.

The client wanted to ensure that its web application features are comprehensively tested and complied with the standards recommended by Section 508 and the WCAG 2.0 (Web Content Accessibility Guidelines). The client decided to partner with us for this initiative. As a part of our Accessibility Assurance, the team reviewed the existing web application design and identified gaps with regard to the application. Our domain experts with special skills and knowledge about accessibility testing tools and frameworks created a special suite of use cases and developed a strategic plan for implementing accessibility assurance. The team used custom tools such as SortSite and WAVE, to name a few, to verify application quality with regards to accessibility. The team tested the next-gen web application that focused on the user experience journey across the following disabilities: Visual impairment Hearing impairment Motor disabilities Speech disabilities Cognitive disorders