Agent-Assist Chatbot for Oil Gas Distributor

A leading distributor of petroleum products in Asia that also has a significant retail business had a challenge. Its customer support agents were struggling to handle an increasing volume of customer calls and messages regarding loyalty, use of digital channels and financial questions. The answers to these questions were scattered across multiple documents and even images, making it difficult for them to provide relevant answers quickly. Furthermore, there were some documents and images in local languages, and others in English

customer support agents were struggling to handle an increasing volume of customer calls and messages regarding loyalty, use of digital channels and financial questions

●OneByZero developed a Gen AI-powered chatbot, as part of a pilot project, which was deployed on AWS and accessible to both customer support agents and finance personnel ●Use cases implemented: Knowledge-base search, Image Search, Question-Answering in multiple languages and English.